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WINGED PANDA CRAFTS

Our Shop Policies

We are committed to making every order and workshop a great experience. Please read our policies before placing an order or booking an event.

WELCOME

Before you order

Thanks for supporting Winged Panda Crafts! Each piece is handmade with care, so please take a moment to review our policies before placing an order or signing up for a workshop. Ordering or registering means you agree to these terms.

Questions before you buy or book? Email wingedpandacrafts@gmail.com and we will get back to you within 1-2 business days.

SHIPPING AND PROCESSING

Getting your order to you

We currently ship only within the United States.

PROCESSING TIMES

  • Ready-to-ship items: Shipped within 3-5 business days

  • Made-to-order items: shipped within 1-3 weeks

  • Custom orders: 2-6 weeks, agreed in writing before payment

  • Weekend and holiday orders begin processing the next business day

SHIPPING METHODS AND TRACKING

  • Orders ship via USPS Ground Advantage or Priority Mail

  • Domestic transit typically takes 2-7 business days after shipping

  • A tracking number is emailed when your label is created — please save it

  • Shipping costs calculated at checkout based on weight and destination

ADDRESS ACCURACY

  • Please double-check your shipping address before placing your order

  • We ship to the address provided at checkout

  • If a package is returned due to an incorrect address, you will be responsible for the cost of reshipping

LOST, DELAYED, OR DAMAGED PACKAGES

  • Once a package leaves our hands, delivery is in the carrier's control

  • If tracking shows delivered but missing, check with neighbors and your local post office first, then contact us within 7 days

  • If your item arrives damaged, email a photo of the item and packaging within 7 days of delivery and we will make it right

RETURNS, REFUNDS AND EXCHANGES

Our return policy

Because every item is handmade in small batches, we handle returns on a case-by-case basis, with the goal of keeping you happy without putting our small shop out of business.

STANDARD ITEMS

  • Returns accepted within 14 days of delivery for unused items in original condition and packaging

  • Craft kits must be unopened to be eligible — once opened, they are non-returnable

  • To start a return, email us with your order number and reason

  • Buyers cover return shipping unless the item arrived damaged or was sent in error

  • Refunds issued to the original payment method within 5 business days of return arriving

Personalized items are non-refundable since they cannot be resold. If yours arrived damaged or defective, reach out within 7 days, and we will make it right.

ITEMS WE CANNOT ACCEPT BACK

  • Personalized or custom pieces (unless damaged or defective)

  • Opened craft kits or kits with components used

  • Items returned more than 14 days after delivery

  • Items showing wear, alteration, or damage from use

EXCHANGES

  • We only replace items if they are defective or damaged

  • Exchanges for the same item in a different style or color are welcome — buyer covers return shipping, we cover shipping the replacement

  • Email wingedpandacrafts@gmail.com to start an exchange

Gifts: If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once the item is received back.

CUSTOM AND PERSONALIZED ORDERS

Making something just for you

Personalized mugs, journals, and custom craft kits go through a simple process so we are both clear on what is being made, when, and for how much.

HOW IT WORKS

  • Inquiry — Email wingedpandacrafts@gmail.com with your design, names or text, color preferences, and target delivery date

  • Quote or proof — You will receive a written quote and digital proof for approval before production starts

  • Approval — You sign off on the proof in writing before we begin

  • Production and shipping — Standard turnaround is 1-3 weeks after approval

REVISIONS AND PROOFS

  • Each custom order includes up to two rounds of minor revisions

  • Once you approve the proof, that is what gets made — please double-check all spelling, dates, and colors carefully

  • Errors in an approved proof are not eligible for free reprints

Personalized orders cannot be cancelled once production has started. If you need to cancel before production begins, email us as soon as possible.

Bulk and corporate gifts: We offer bulk pricing on personalized mugs, journals, and craft kits. Bulk orders may require a 50% deposit. Email us for a quote!

WHAT WE DON"T MAKE

  • Replicas of other artists' protected designs or copyrighted characters for which we are not licensed

  • Content that promotes hate or harm

  • We may turn down requests that are not a good fit for our materials — we will always tell you up front

VIRTUAL TEAM BUILDING AND WORKSHOPS

Workshop policies

Our virtual team building sessions are guided, hands-on craft experiences delivered over Zoom. Materials kits ship to each participant in advance.

BOOKING AND PAYMENT

  • Public workshops: spot reserved when payment is received in full

  • Private and corporate sessions: 50% deposit confirms the date, balance due 7 days before

  • Workshop fees include facilitator time, live session, and all materials kits shipped to participants

  • Invoicing available for corporate bookings — email us to arrange

MATERIALS, KITS, AND SHIPPING

  • Final participant names and addresses needed at least 14 days before the session

  • Kits ship via USPS to U.S. addresses only

  • If a kit arrives damaged, email us within 48 hours, and we will send replacements

  • Unused kits are non-returnable once shipped

CANCELLATIONS AND RESCHEDULING

14+ days before

Full refund or free
reschedule

7-13 days before

​50% refund or one free reschedule within 90 days

Less than 7 days

Non-refundable, kits already produced and shipped

​Cancelled by us: If we have to cancel for any reason, you will receive a full refund or a free reschedule, your choice.

TECH REQUIREMENTS

  • Each participant needs a stable internet connection, webcam, and a device that runs Zoom

  • We send a join link 24 hours before, recommend joining 5 minutes early

  • We cannot pause or restart the session for late arrivals more than 10 minutes in

PRIVACY POLICY

How we handle your information

Winged Panda Crafts respects your privacy. Here is what we collect, how we use it, and the choices you have.

INFORMATION WE COLLECT

  • Order info: name, shipping address, email, phone, and items purchased

  • Payment info: processed securely by Wix Payments, Stripe, or PayPal, we never see your full card number

  • Workshop registrations: name, email, and any accommodation info you choose to share

  • Site activity: standard analytics data such as pages visited and browser type

HOW WE USE IT

  • To process and ship your orders and run workshops you have registered for

  • To respond to your questions and provide customer support

  • To send order confirmations, shipping updates, and workshop reminders

  • To send newsletters or promotions — only if you have opted in. Unsubscribe anytime.

  • To comply with tax, accounting, and other legal requirements

WHO WE SHARE IT WITH

  • Payment processors, our website host (Wix), email, and shipping platforms

  • USPS so they can deliver your order

  • Authorities, when required by law

We do not sell your personal information. Ever.

YOUR RIGHTS

  • Ask what information we have about you

  • Ask us to correct, update, or delete it

  • Opt out of marketing emails anytime using the unsubscribe link or by emailing wingedpandacrafts@gmail.com

Questions about this policy? Email wingedpandacrafts@gmail.com and we will get back to you within 1-2 business days.

Questions about our policies?

We are happy to help! Reach out and we will get back to you within 1-2 business days.

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